1. Introduction

Overseas Pakistani is committed to protecting your privacy and personal data. This privacy policy explains what information we collect and how we use it. We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO) under registration reference ZB809010.

2. Information We Collect

We collect the following types of personal information when you use our services:

Personal Details: Full name, date of birth, gender, nationality, and CNIC/NICOP number.
Contact Information: Phone number and UK postal address.
Identity Documents: Photographs of passports, NICOP cards, birth certificates, and other documents required for your application.
Payment Information: Payment is processed by Square. We do not store your card details on our servers.
Application Data: Service type, processing tier, and any special instructions you provide.
Legal & Case Data: For legal services, we may collect case descriptions, property details, court references, and supporting documents.
Tax Data: For tax services, we may collect NTN numbers, tax years, business types, and financial records.
Travel Data: For Umrah and visa services, we may collect passport details, travel dates, destination countries, and traveller information.
Technical Data: Browser type, IP address, and device information collected automatically when you visit our website.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and submit your application to the relevant authority (NADRA, FBR, courts, embassies, etc.) on your behalf.
To verify the accuracy and completeness of your documents.
To communicate with you about your application status via phone or WhatsApp.
To process your payment securely.
To provide consultation services and discuss your requirements for legal, tax, Umrah, and other enquiry-based services.
To provide customer support and respond to enquiries.
To improve our website and services.
To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual Necessity: Processing is necessary to fulfil our service agreement with you.
Consent: You provide explicit consent when submitting your application and documents.
Legitimate Interest: To improve our services and protect against fraud.
Legal Obligation: To comply with applicable laws and regulations.

5. How We Store and Protect Your Data

Your application data is stored securely with restricted access. Document images are transmitted using encrypted connections (HTTPS) and are stored only for the duration required to process your application. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or loss. Payment data is handled entirely by Square and is never stored on our systems.

6. Data Sharing

We may share your personal data with the following parties:

NADRA: Your application data and documents are submitted to NADRA as part of identity document and certificate applications.
FBR: Tax-related data is shared with the Federal Board of Revenue for tax registration and filing services.
Courts & Legal Bodies: Relevant case data may be shared with Pakistani courts and legal representatives for legal services.
Travel Providers: Passport details and travel information may be shared with airlines, hotels, and visa processing centres for Umrah and travel services.
Square: Payment processing is handled by Square, subject to their privacy policy.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

7. Cookies

Our website may use cookies and similar technologies for analytics (Google Analytics) and advertising (Facebook Pixel) when enabled. These help us understand how visitors use our site and measure the effectiveness of our advertising. You can manage your cookie preferences through the cookie consent banner or your browser settings. Essential cookies required for the website to function do not require consent.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Application data is typically retained for up to 1 month after your application is completed. You may request earlier deletion by contacting us.

9. GDPR Compliance

Overseas Pakistani is fully GDPR compliant. We are registered with the Information Commissioner's Office (ICO) under registration reference ZB809010. You can verify our registration on the ICO register. If you have any concerns about how we handle your data, please contact us using the details below.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy, please contact us:

Phone: 0330 113 0404
WhatsApp: Chat with us

Privacy Policy